Privacy Policy

Who We Are

Dudes n Darlings GLAM is an online fashion retail store registered in Germany. Our website address is [website URL]. We are committed to protecting your personal data in full compliance with the General Data Protection Regulation (GDPR) and applicable German data protection law (BDSG).

What Data We Collect

When you shop with us or interact with our website, we may collect:

  • Personal identification information (name, email address, phone number, delivery address)
  • Payment information (processed securely — we do not store full card details)
  • Browsing and purchase history on our site
  • Device and technical data (IP address, browser type, cookies)

Why We Collect It

We use your data to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your enquiries and customer service requests
  • Improve your shopping experience on our website
  • Send you marketing communications (only with your explicit consent)

Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

  • Contract performance — to fulfill your order
  • Legal obligation — to comply with German tax and commercial law
  • Legitimate interest — to improve our services
  • Consent — for marketing emails and cookies (which you may withdraw at any time)

Your Rights

As a customer in Germany and the EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw consent for marketing at any time
  • Lodge a complaint with your local data protection authority
  • To exercise any of these rights, contact us at [privacy email].

Data Sharing

We do not sell your personal data. We share it only with trusted service providers necessary to operate our business — such as payment processors, shipping partners, and website hosting providers — all of whom are bound by strict data protection agreements.

Cookies

Our website uses cookies to improve functionality and personalise your experience. You will be presented with a cookie consent banner on your first visit. You may manage or withdraw cookie consent at any time through your browser settings or our cookie preferences tool.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined above, or as required by German law (typically up to 10 years for financial records).